All clients must read and sign the Pup Shack Grooming Policy Agreement before any service is provided. By signing, you acknowledge and authorize Pup Shack Grooming to care for and groom your pet.

Payment is due at the time of service. We accept cash and card payments. Any unpaid balance or returned payment must be settled before future appointments can be scheduled.

As a mobile grooming service, arrival times are provided within a 1–2 hour window. Traffic, distance, and prior appointments may affect timing. If we anticipate being more than 15 minutes early or late, we will notify you as soon as possible.

Please cancel at least 24 hours before your appointment.
Late cancellations or no-shows will incur a $50 fee, due within 7 business days.

If your pet is unavailable at the scheduled time, the same fee applies.
A $25 trip fee will apply if we arrive and cannot access your property or pet.

First-time no-shows will result in no future bookings.

For convenience, clients may provide a key, garage code, or pre-approved home access. A form of payment must be left on file. Pup Shack Grooming is not responsible for any property damage or theft during the appointment.

Clients consent to Pup Shack Grooming taking before/after photos of their pet for use on our website, social media, or advertising materials.

Please notify us of any history of aggression or biting.
Pup Shack Grooming cannot groom aggressive or highly reactive pets.

If aggression occurs during the appointment, services may be stopped, and the full grooming fee will still apply. Clients are responsible for any injuries or property damage caused by their pets.

We reserve the right to refuse service if the pet poses a safety risk to themselves or our groomer.

Severe matting requires careful handling and may require a shave-down for your pet’s safety. Shaving may expose pre-existing skin issues and can impact future coat growth.

Removing mats carries risks such as cuts, irritation, or discovering hidden skin conditions. Clients acknowledge these risks and accept responsibility for the pet’s coat condition.

If fleas or ticks are found, we will administer a flea treatment bath.
Severe infestations require an additional $75 sanitation fee.

Pup Shack Grooming is not responsible for allergic reactions or treatment effectiveness. Grooming may be paused if infestation is excessive.

Grooming may uncover health conditions or worsen existing ones.
If urgent medical attention is required and you cannot be reached, you authorize Pup Shack Grooming to seek veterinary care at your expense.

Proof of current rabies vaccination is required. Additional veterinary information may be requested as needed.

We groom elderly or medically fragile pets with extra care and simplified styles to reduce stress. However, due to higher health risks, Pup Shack Grooming is not responsible for accidents or medical issues that may occur during grooming.

By signing, you affirm that you are the legal owner or guardian of the pet(s) being groomed and that you understand and agree to all Pup Shack Grooming Policies. You release Pup Shack Grooming from liability related to grooming services, including emergency care, pre-existing conditions, injury, illness, or behavioral complications.